Help
Returns and complaints
Returning without a reason — not available
Every piece of lettering is made solely to your order, using the text you type in and the parameters you select. Under Article 38(3) of the Polish Consumer Rights Act, the 14-day right of withdrawal does not cover items made to a consumer's specification. We say so openly and ask you to confirm it before payment. Full explanation.
Complaints — always available
We are liable for the conformity of the goods with the contract for two years from delivery. If you receive something other than what you designed, or the element is defective, we repair or replace it at our cost, including shipping both ways.
When we accept a complaint
- the content, typeface, dimensions or colour differ from the approved design
- the element arrived cracked, deformed or damaged in transit
- a manufacturing defect: delamination, crumbling, deformation under normal conditions
- parts of the mounting kit are missing
What is not a defect
- slight shade differences between material batches
- faint layer lines visible up close under sharp light
- damage caused by mounting that does not follow the instructions
- hanging an element ordered for indoor use outdoors
How to report it
- 1Write to usSend a message to biuro@stworzto.pl with your order number.
- 2Attach a photoOne clear photo is usually enough — you do not have to send anything back to begin with.
- 3You wait 14 days at mostThat is how long we have to examine the report. We usually reply within one business day.
- 4We repair it or print it againAt our cost. If that is impossible, we reduce the price or refund the money.